Refund & Cancellation Policy
Last updated October 30, 2026
We want every customer to be happy with what they buy. This policy explains when refunds apply.
Before work starts
You can cancel any package for a full refund until your kickoff call takes place or we begin work, whichever comes first. Email us at info@nuajestudio.com or call 623-418-6737.
After work has started
If you cancel after work has started, we refund the value of the work not yet delivered. We will tell you in writing what has been completed and the amount to be refunded before we process it.
Automation Audit
The audit can be refunded in full up to 24 hours before the scheduled call. Once the call has taken place it is non-refundable.
Support hours
Unused support hours can be refunded within 90 days of purchase.
If something doesn’t work
Every build includes 14 days of free fixes after hand-over. If we cannot make a delivered automation work as described, you are entitled to a refund for that package.
How refunds are paid
Refunds go back to the original card within 5–10 business days of approval. We do not charge cancellation fees.
Contact
Nuaje LLC
642 E Coho Dr
Queen Creek, AZ 85140
Phone: 623-418-6737
Email: info@nuajestudio.com